Shipping & Returns
We want you to be completely happy with your Elizabeth Locke Jewels purchase. We offer a 7-day return period. Exceptions may be made for advanced holiday gift purchases; please call 540-917-1992 for details.
Shipping
How long will delivery take?
Expedited shipping is available at checkout. Should you require delivery by a particular date, please contact us. We will be delighted to do our best to accommodate your request. You may reach us at 1-540-917-1992.
How will my order be packaged?
Each order is carefully packaged for secure shipping. Your jewelry will be presented in a jewelry box with an additional silk pouch included for travel or quick access.
What should I do if my package is delayed or missing?
Please call or email us right away; speed helps in these situations. Call 1-540-917-1992 or email orders@elizabethlocke.com
How can I track my shipment?
We ship all packages via FedEx Priority Overnight or UPS Next Day, with a signature required upon delivery. Once your order is placed, a member of our team will contact you to confirm the expected arrival date of your package.
In-stock orders ship within 1–2 business days. Orders placed after 2:00 pm on Thursday or over the weekend will ship the following week. Please note that certain rural addresses may require two or more days for delivery.
Tracking information will be provided so you can ensure that someone is available to sign for your package.
Do you ship internationally?
No. Unfortunately, we only serve the United States.
Exchanges & returns
How do I initiate a return?
To begin a return, please send us an email at orders@elizabethlocke.com. Include your order number and reason for return. We’ll provide next steps and a return shipping label if eligible.
Can I exchange an item instead of returning it?
We do not offer exchanges. However, we are always happy to assist you in finding another piece you will love. If you would like to return an item, please contact us at orders@elizabethlocke.com, and we will be glad to help with next steps.
When will I receive my refund?
It often takes several days or even weeks for the credit card payment to be reversed. If you haven't received your refund within a month, please call 1-540-917-1992.