Frequently Asked Questions
We are always delighted to assist with any questions you may have. Please see below for information about placing orders, shipping, and other helpful details. Should you need additional assistance, we encourage you to contact us directly.
Jewelry
What if I need a different size ring?
We would be delighted to help you with ring sizing. All of our rings are made in size 6 ½. Most stone rings can be sized up or down 1 ½ sizes within two weeks at no additional cost.
If you’d like a size beyond that range, we will need to remake the ring especially for you. The cost for larger sizes depends on the amount of gold required and the additional labor involved. We would be happy to provide a personalized quote. Please call our office at 1-800-263-9510.
In the case of all-gold rings where the design continues around the entire band, such as our Granulated Stack Ring, we will custom make the ring in your size.
Please note that once customized, rings are considered final sale and cannot be returned.
Can you help me style your jewelry?
Oh YES! That's one of our favorite things to do. We would be delighted to hear from you. Please phone one of our team members at 1-800-263-9510.
What if I need a different bangle size?
All of our bangles are made in size 6 ½. Each style has its own unique shape; some are slightly rounder than others, and the fit may vary. We offer bangle sizers for clients to try on and determine their ideal size.
Bangles larger or smaller than size 6 ½ may be custom-ordered; for a quote or to request bangle sizers, please call 1-800-263-9510. Kindly note that custom sizes cannot be returned.
A need a different length necklace. Can you help?
Our necklaces are made in standard lengths of 17”, 21”, 31”, and 35”. If you would like to discuss a non-standard length, we would be delighted to assist you. Any gold necklace may be made in a custom length, often within just a few weeks. Please call 1-800-263-9510 to discuss the options.
Bead necklaces can frequently be ordered in alternate lengths as well. A dozen or more clasp styles are available, some with granulation, some simple and understated, and others designed with a detachable ring. Clasps are selected based on the size of the beads and may also be purchased separately; please call for pricing.
Please note: Elizabeth Locke Jewels does not work with clients’ stones or beads.
What kind of gold does Elizabeth use?
Each piece of Elizabeth Locke jewelry is handcrafted in 19-karat gold. Elizabeth envisioned her designs to look as though they might have been found in a Byzantine tomb. The jewelry is solid gold. Some of the largest links, however, are made slightly hollow so that the piece remains comfortable to wear.
I lost one earring. What do I do?
We want your earring to have a mate!
For "make a mate" requests, please email us at office@elizabethlocke.com with a photo of the single earring. In most cases, we will melt down the existing earring and remake a new pair so they are a perfect match.
The cost is typically about 75% of the price of a new pair, except in the case of hoops. For an exact quote, please call our office.
Can you remake a piece I saw years ago?
If the piece is gold and you have a good description, the answer is often yes. However, since more than 40 percent of the Elizabeth Locke Jewels collection consists of one-of-a-kind pieces, many designs are unique. We encourage you to look through the site to see if there is something similar. If you cannot find what you need, please call us at 1-800-263-9510. We would be delighted to assist you.
Do you handle repairs to Elizabeth Locke Jewels?
Absolutely! Repair times vary depending on the complexity of the work and may take anywhere from 10 days to 8 weeks. For more information, please call 1-800-263-9510.
Orders
Can I modify or cancel my order after it’s been placed?
In this case, we ask that you contact us as soon as possible. If your order has not yet been processed, we will do our very best to accommodate changes or cancellations.
Do you offer gift wrapping or notes?
We are delighted to offer gift wrapping. To make your gift even more distinctive, we will enclose one of our beautiful micromosaic note cards.
Will I receive an order confirmation?
Yes. You will receive an email confirmation with your receipt shortly after placing your order. If it doesn’t appear in your inbox, please check your spam folder or contact us for assistance.
What payment methods do you accept?
We are pleased to accept the following credit cards for merchandise purchases:
- American Express
- Visa
- MasterCard
- Discover
Your credit card will be charged in full at the time your online purchase is made. Please ensure that the name and billing address you provide match the information on your credit card statement; otherwise, the charge will not be authorized.
If you would like your order shipped to an address other than your billing address, prior approval is required. Please call us at 1-800-263-9510. We are available Monday through Saturday, 9:00 am – 5:00 pm EST.
Shipping
How long will delivery take?
Expedited shipping is available at checkout. Should you require delivery by a particular date, please contact us. We will be delighted to do our best to accommodate your request. You may reach us at 1-800-263-9510.
How will my order be packaged?
Each order is carefully packaged for secure shipping. Your jewelry will be presented in a jewelry box with an additional silk pouch included for travel or quick access.
What should I do if my package is delayed or missing?
Please call or email us right away; speed helps in these situations. Call 1-800-263-9510 or email orders@elizabethlocke.com
How can I track my shipment?
We ship all packages via FedEx Priority Overnight or UPS Next Day, with a signature required upon delivery. Once your order is placed, a member of our team will contact you to confirm the expected arrival date of your package.
In-stock orders ship within 1–2 business days. Orders placed after 2:00 pm on Thursday or over the weekend will ship the following week. Please note that certain rural addresses may require two or more days for delivery.
Tracking information will be provided so you can ensure that someone is available to sign for your package.
Do you ship internationally?
No. Unfortunately, we only serve the United States.
Exchanges & returns
How do I initiate a return?
To begin a return, please send us an email at orders@elizabethlocke.com. Include your order number and reason for return. We’ll provide next steps and a return shipping label if eligible.
Can I exchange an item instead of returning it?
We do not offer exchanges. However, we are always happy to assist you in finding another piece you will love. If you would like to return an item, please contact us at orders@elizabethlocke.com, and we will be glad to help with next steps.
When will I receive my refund?
It often takes several days or even weeks for the credit card payment to be reversed. If you haven't received your refund within a month, please call 1-800-263-9510.